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Escambia CountyFlorida

Monthly Call Volume

Escambia County Emergency Communications manages thousands of emergency calls every month.

16,000 Average 911 calls each month
4,700 Calls requiring an ambulance
1,200 Calls requiring a fire department response

This large number of calls requires a triage process similar to the process used by other medical providers.

What the Questions Determine

Call-takers follow nationally recognized protocols to gather the information needed for an appropriate response.

What Happened?

Questions help identify what is wrong and what is happening at the scene.

How Serious Is It?

The caller’s answers help determine the severity and priority of the emergency.

Who Should Respond?

The information determines which responders and how many units should be sent.

How Should They Respond?

Responders receive information about the situation so they can approach and prepare appropriately.

What Happens While You Answer

Emergency call-taking and dispatching can happen at the same time.

  1. First

    The Call Is Answered

    A telecommunicator confirms the location and nature of the emergency and begins asking protocol-based questions.

  2. Next

    Information Is Entered

    The telecommunicator enters the caller’s answers into the Computer Aided Dispatch system.

  3. At the same time

    Responders Are Dispatched

    Another dispatcher uses the information to send the appropriate ambulance, fire department or other emergency responders.

  4. While help is coming

    Updates Are Relayed

    Additional information gathered during the call can be relayed to responders while they are on the way.

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The mission of Escambia County government is to provide efficient, responsive services that enhance our quality of life, meet common needs and promote a safe and healthy community.

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