Why is 911 asking so many questions?
We know callers may be frustrated with the questions that are asked, but there is a reason! The questions aid the 911 telecommunicator in sending a proper ambulance and/or fire response.
Our center averages 16,000 911 Calls each month. 4,700 of those require an ambulance to be dispatched, and 1,200 require a fire department response.
This large number of calls requires a triage process similar to what other medical providers perform.
The calltakers ask questions based on national protocols that determine what’s wrong, the severity of the problem, how many responders need to be sent, and how they need to respond.
The telecommunicators work on a Computer Aided Dispatch system. While they are questioning you, they are entering information into the CAD for another dispatcher who is relaying this information to emergency responders. There is absolutely no delay in sending help while you answer questions.
By answering our questions, you will be able to provide the information needed to get the best response possible.
Remember; many 911 calls are being taken simultaneously; your friend or family member may be on another line and it is our desire to get the correct help, to the correct person, in the correct way, in the correct time.