Help protect Escambia County by answering emergency calls, coordinating first responders and providing critical information during emergencies and disasters.
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One position serving three distinct emergency communication disciplines.
This classification incorporates three separate disciplines under one job title: Fire Dispatch, EMS Dispatch and Primary 911 Call Taking.
Dispatchers coordinate Escambia County Fire Rescue and Escambia County EMS responses throughout an area covering more than 600 square miles. The position provides emergency dispatch services to 21 fire jurisdictions and up to 15 ambulance units located throughout the county and mutual aid areas.
Dispatchers also answer and process 911 calls originating within Escambia County and assist Emergency Management by serving as the 24-hour County Warning Point during natural disasters, escalating incidents and other emergencies.
Select a duty area to review its responsibilities.
Dispatch appropriate Escambia County Fire Rescue apparatus to residential fires, commercial fire-related incidents, wildland fires and serious medical calls while maintaining continuous contact with responding units.
Additional responsibilities include:
Dispatch appropriate EMS units to medical emergencies and maintain constant radio contact with responders while providing current patient and scene information.
Answer emergency calls, verify the caller’s location and callback number, and determine the nature of each emergency. Crime-related calls are transferred to the appropriate law enforcement agency.
Process medical calls using nationally recognized protocols. Assign the correct call type and priority based on the caller’s responses to scripted questions and enter all information into CAD.
Dispatchers may provide:
Dispatchers also coordinate information about trauma, cardiac arrest, gunshot or stabbing victims, and burn patients with area hospitals.
Process fire calls using nationally recognized protocols, assign the appropriate call type and priority, and enter caller responses into CAD.
Dispatchers provide scene-safety instructions, coordinate incidents with the State Fire Marshal’s Office and State Watch Office when appropriate, and notify ECFR staff of escalating events.
Process non-emergency transfer requests by comparing and verifying the patient’s condition against emergency criteria. Administrative requests are processed as appropriate.
The position also coordinates road closures, flooding conditions and disaster incidents with Emergency Management and state officials.
Administrative duties include monitoring equipment status, entering data into dispatch systems and transmitting documentation.
Education, experience and certification requirements.
Core capabilities needed for emergency communications.
Physical and work requirements associated with the position.
Positions in this class typically require reaching, standing, walking, fingering, grasping, talking, hearing, seeing and repetitive motions.
Exerting up to 20 pounds of force occasionally, up to 10 pounds frequently, or a negligible amount of force constantly to move objects.
If operating arm or leg controls requires greater force than sedentary work while the employee remains seated most of the time, the position is classified as light work.
Employment and telecommunicator training resources.
The mission of Escambia County government is to provide efficient, responsive services that enhance our quality of life, meet common needs and promote a safe and healthy community.
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