Emergency Communications Dispatcher Job Description
This classification incorporates three separate, distinct disciplines under one job title. This class performs dispatch responsibility for Escambia County Fire Rescue and Escambia County EMS that covers over a 600 square mile area. This position provides emergency dispatch services to 21 individual fire jurisdictions and up to 15 ambulance units located throughout the county and mutual aid areas. This class also performs tasks as a Primary 911 Call Taker and is responsible for answering and computer processing of all 911 calls that originate within Escambia County. Additionally, the position provides assistance to Emergency Management by functioning as the 24 hour County Warning Point during times of disaster or escalating events, whether natural or man-made.
Examples of Duties:
This position coordinates road closures, flooding conditions, and disaster incidents with Emergency Management and State Officials as appropriate.
Position performs a variety of administrative tasks in support of emergency communication operations, to include: monitoring equipment status; entering a variety of data into applicable dispatch system, and sending FAX transmissions.
Training and Experience (positions in this class typically require):
- High School Diploma or Equivalent (G.E.D.) and up to one year of experience as an emergency dispatcher, EMT, paramedic, firefighter, police officer or Air Traffic Controller; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
- Demonstrate ability to keyboard (type) at prescribed rate of speed.
- License and Certification Requirements: State of Florida Department of Health (DOH) Telecommunicator License , National Academy of Emergency Medical Dispatch Certification, National Academy of Emergency Fire Dispatch Certification, American Heart Association CPR Health Provider, and National Incident Management System IS 100 and IS 700.
- Computer entry and common software applications
- Operating multi-channel radios
- Remaining calm in stressful and emotional situations
- Map Reading
- Interpersonal communications applied to coworkers, supervisors, and the general public
Clear and concise speech
- Physical Requirements: Positions in this class typically require: reaching, standing, walking, fingering, grasping, talking, hearing, seeing and repetitive motions.
- Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary work and the worker sits most of the time, the job is rated for Light Work.