This classification incorporates three separate, distinct disciplines under one job title. This class performs dispatch responsibility for Escambia County Fire Rescue and Escambia County EMS that covers over a 600 square mile area. This position provides emergency dispatch services to 21 individual fire jurisdictions and up to 15 ambulance units located throughout the county and mutual aid areas. This class also performs tasks as a Primary 911 Call Taker and is responsible for answering and computer processing of all 911 calls that originate within Escambia County. Additionally, the position provides assistance to Emergency Management by functioning as the 24 hour County Warning Point during times of disaster or escalating events, whether natural or man-made.
Examples of Duties:
Non-Emergency calls: Process non-emergency transfer requests, which includes: comparing and verifying patient’s condition against emergency criteria to ensure requests is to be processed as a non-emergency; process administrative request as warranted.
This position coordinates road closures, flooding conditions, and disaster incidents with Emergency Management and State Officials as appropriate.
Position performs a variety of administrative tasks in support of emergency communication operations, to include: monitoring equipment status; entering a variety of data into applicable dispatch system, and sending FAX transmissions.
Training and Experience (positions in this class typically require):
*(DOH license must be obtained within 6 months of hire. All other certification requirements must be completed within 9 months of hire)
Escambia County Geography and Customer Service principles
Clear and concise speech
The mission of Escambia County government is to provide efficient, responsive services that enhance our quality of life, meet common needs and promote a safe and healthy community.
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