Customer Service Satisfaction Survey

The Official Website of Escambia County, Florida

The Escambia County Board of County Commissioners cares about the quality of service our citizens receive and values your input. Please take a moment to complete the Customer Service Satisfaction Survey found below to help us improve and serve you better. The survey is anonymous. We encourage you to answer all questions honestly and constructively.

Which department did you visit or contact?

What was the reason for contacting/visiting us?

In this instance, how did you come in contact with our staff?

Email
Phone
In Person
Meeting

If you had a problem, was your issue resolved?

Yes
No
Not Sure Yet
N/A

I was greeted in a timely, friendly and professional manner.

N/A
Strongly Agree
Somewhat Agree
Neutral
Somewhat Disagree
Strongly Disagree

The individual helping me was knowledgeable in his/her field.

N/A
Strongly Agree
Somewhat Agree
Neutral
Somewhat Disagree
Strongly Disagree

Staff took time to listen to my concerns and I was able to ask questions.

N/A
Strongly Agree
Somewhat Agree
Neutral
Somewhat Disagree
Strongly Disagree

I was given clear and concise information.

N/A
Strongly Agree
Somewhat Agree
Neutral
Somewhat Disagree
Strongly Disagree

If needed, the employee followed up or efficiently transferred me to another department.

N/A
Strongly Agree
Somewhat Agree
Neutral
Somewhat Disagree
Strongly Disagree

My needs were handled in a timely, professional and efficient manner.

N/A
Strongly Agree
Somewhat Agree
Neutral
Somewhat Disagree
Strongly Disagree

I would feel comfortable using this service again.

N/A
Strongly Agree
Somewhat Agree
Neutral
Somewhat Disagree
Strongly Disagree

What could we do better?

What did we do best?

How would you rate the overall quality of the service you received?

Excellent
Good
Neutral
Fair
Poor

If a staff member(s) delivered exceptional service, please provide their name(s):

Would you like a supervisor to contact you about your experience? If yes, please provide your contact information.

First Name

Last Name

Address

Daytime Phone

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The mission of Escambia County government is to provide efficient, responsive services that enhance our quality of life, meet common needs and promote a safe and healthy community.

Under Florida law, IP addresses and both the content of emails and email addresses are public records. If you do not want your IP address and the content of your email or your email address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by phone or in person.