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Title VI, ADA/504 and Language Assistance

Escambia County values diversity and welcomes input from all interested parties, regardless of cultural identity, background or income level. Moreover, the County provides the highest quality of life for all residents by delivering fiscally-sound, responsive services in a manner that is equitable, professional and has the highest degree of integrity.

The County does not tolerate discrimination in any of its programs, services or activities. Pursuant to Title VI of the Civil Rights Act of 1964 and related federal laws and regulations, the County will not exclude from participation in, deny the benefits of, or subject to discrimination anyone on the grounds of race, color, national origin, sex, age, disability, religion, income or family status.

Presidential Executive Order 13166 addresses services for individuals with limited English proficiency. To address federal requirements, the Escambia County Board of County Commissioners has developed a Title VI Plan, ADA/504 Plan and Limited English Proficiency Plan.

Title VI Complaint Procedure

How discrimination complaints are submitted, reviewed and resolved.

Title VI Coordinator

The County has established a discrimination complaint procedure and will take prompt and reasonable action to investigate and eliminate discrimination based on race, color, national origin, sex, age, disability, religion, income or family status in County programs, services or activities.

County Administrator
221 Palafox Place, Suite 420
Pensacola, Florida 32502

Responsibility for carrying out the County's commitment to this program has been delegated to the Title VI Coordinator, who will receive and investigate Title VI complaints submitted through the complaint procedure. All managers, supervisors and employees also share responsibility for the success of the County's Title VI Program.

Submitting a Complaint

Any individual who feels they have been discriminated against in any federally assisted program or service provided by Escambia County under the provisions of Title VI of the Civil Rights Act of 1964 shall submit a complaint with the County's designated Title VI Coordinator.

60-Day Filing Guidance

If possible, the complaint should be submitted in writing within sixty (60) days of the incident.

Your complaint should include:

  • Complainant's name, address and telephone number.
  • Complainant's signature.
  • If filing on behalf of another person, include your name, address, telephone number and relationship to the complainant.
  • The name and address of the County agency, division or department believed to have committed the violation.
  • The basis for the complaint, including a description of the alleged discriminatory act and date of occurrence.

If the Complainant is unable to submit a written complaint, the Complainant should contact the Title VI Coordinator for further assistance.

Complaint Investigation

All complaints will be investigated promptly. Reasonable measures will be undertaken to preserve confidential information. The Title VI Coordinator will review every complaint and, when necessary, begin the investigation process.

1
Review Documentation

Identify and review all relevant documents, practices and procedures.

2
Conduct Interviews

Interview the complainant, witnesses and others who may have relevant knowledge.

3
Prepare Final Report

The Title VI Coordinator will prepare a final report and identify necessary remedial steps when a violation is found.

Investigation Timeline

The investigation process and final report should take no longer than forty-five (45) business days.

If the County is unable to satisfactorily resolve a complaint involving a federally assisted program, service or activity, the County will forward the complaint and a record of its disposition to the appropriate state or federal agency.

A complainant who is unable or unwilling to submit a complaint to the County, or who wishes to appeal the County's decision, may contact the appropriate state or federal agency.

State and Federal Agencies

Florida Department of Transportation
Equal Opportunity Office
Attn: Title VI Complaint Processing
605 Suwannee Street MS 65
Tallahassee, FL 32399
U.S. Department of Treasury
Office of Civil Rights and Diversity
Attn: Title VI Complaint
1500 Pennsylvania Avenue, NW
Washington, D.C. 20220
U.S. Department of Justice
Civil Rights Division
950 Pennsylvania Avenue, NW
Washington, D.C. 20530

ADA/504 Statement

Accessibility and reasonable accommodation for County programs and services.

Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990 and related federal and state laws and regulations forbid discrimination against individuals with disabilities.

These laws require federal aid recipients and other government entities to take affirmative steps to reasonably accommodate individuals with disabilities and ensure their needs are equitably represented in County programs, services and activities.

The County will make every effort to ensure its facilities, programs, services and activities are accessible. The County encourages the public to report facilities, programs, services or activities that appear inaccessible.

The County will provide reasonable accommodation to individuals who wish to participate in public involvement events or who require special assistance to access County facilities, programs, services and activities.

ADA Contact

Questions, concerns, comments or requests for accommodation should be made to the County's ADA Contact. The ADA Contact is the Director of the Department of Human Resources or designee.

Department of Human Resources
221 Palafox Place
Pensacola, Florida 32502

Language Assistance Plan

Services for persons with limited English proficiency (LEP).

Title VI of the Civil Rights Act of 1964, Executive Order 13166 and directives from federal agencies require federal aid recipients to take reasonable steps to ensure meaningful access to programs, services and activities for individuals who do not speak English proficiently.

To determine the extent to which LEP services are required and the languages in which services are needed, the County evaluates four factors.

1

Number or Proportion of LEP Persons

According to the U.S. Census Bureau's most recent American Community Survey data cited in the plan, approximately 92.3% of Escambia County residents age five or older speak only English, while 7.7% speak another language at home.

Spanish represents the largest non-English-speaking group. Approximately 97% of the total population speaks English "very well," while approximately 3% are categorized as LEP persons who speak English less than "very well."

2

Frequency of Contact

Escambia County has not received requests for translation or interpretation of its programs, services or activities into another language. The County will continue to assess how frequently staff encounter LEP persons.

3

Nature and Importance of Services

Escambia County considers transportation critically important because access to health care, emergency services, employment and other essential services may depend on reliable transportation systems.

4

Available Resources and Costs

The County continues to research cost-effective solutions and focuses on providing interpreters and translated materials where appropriate. Services may be expanded if public outreach identifies changing demographic needs.

Escambia County continues to develop relationships with institutions of higher education and military facilities that may have language resources available.

The four-factor analysis suggests that extensive LEP services are not required at this time. Nevertheless, occasional foreign-language assistance may be necessary to ensure meaningful access by members of the public.

The County understands that its community profile is changing and will continue to assess the size and needs of its LEP population and amend the plan as needed.

Need Language Assistance?

Persons requiring special language assistance services should contact the County's Title VI Coordinator.

Contact Coordinator

Public Involvement

Community participation in County planning and decision-making.

To plan efficient, effective, safe, equitable and reliable transportation systems, the County must have public input. The County dedicates staff and financial resources to this goal and strongly encourages participation from the entire community.

Any person may attend meetings of the Board of County Commissioners and speak during the public forum portion of the agenda. The County also holds meetings, workshops and other events designed to gather public input on project planning and construction.

Persons wishing to request special presentations by the County, volunteer in County activities or offer suggestions for improving public involvement may contact the County's Title VI Coordinator.

Data Collection

How demographic information supports equitable outreach.

Federal regulations require federal-aid recipients to collect racial, ethnic and similar demographic data concerning beneficiaries of or persons affected by transportation programs, services and activities.

Escambia County accomplishes this through census data, American Community Survey reports and other methods. From time to time, the County may request voluntary identification of demographic information from participants in public involvement events.

This information assists the County in improving targeted outreach and measuring effectiveness. Self-identification of personal data will always be voluntary and anonymous, and the County will not release or use the information in a manner inconsistent with federal regulations.

Assurances

The County's continuing commitment to nondiscrimination.

Every three years, the County must certify to state and federal agencies, including but not limited to OGCR, FHWA and FDOT, that its programs, services and activities are being conducted in a nondiscriminatory manner.

These assurances document Escambia County's commitment to nondiscrimination and equitable service to the community. Members of the public may review the assurances on the County website or by visiting County offices.

Escambia County logo

The mission of Escambia County government is to provide efficient, responsive services that enhance our quality of life, meet common needs and promote a safe and healthy community.

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