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An Escambia County emergency dispatcher taking a call.

The Emergency Communications division provides the critical link between Emergency Management, Escambia County EMS, Escambia County Fire Rescue, law enforcement services and the citizens who call 911 for emergency assistance. The 911 center, or ECC,  processes over 200,000 emergency calls each year. Additionally, the ECC dispatches approximately 50,000 medical calls and 20,000 fire calls annually. All ECC employees are certified by the State of Florida, the National Academy of Emergency Medical Dispatch and the National Academy of Emergency Fire Dispatch. ECC Dispatchers are the first voice on scene and are instilled with a service comes first attitude.


To provide Accurate, Timely, and Professional care and support to our community and responders.


To have a world class center staffed with enthusiastic, highly professional, service minded team members that work together in true community.

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The mission of Escambia County government is to provide efficient, responsive services that enhance our quality of life, meet common needs and promote a safe and healthy community.

Under Florida law, IP addresses and both the content of emails and email addresses are public records. If you do not want your IP address and the content of your email or your email address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by phone or in person.

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