Emergency Communications

The Emergency Communications division provides the critical link between Emergency Management, Escambia County EMS, Escambia County Fire Rescue, law enforcement services and the citizens who call 911 for emergency assistance. The 911 center, or ECC,  processes over 200,000 emergency calls each year. Additionally, the ECC dispatches approximately 50,000 medical calls and 20,000 fire calls annually. All ECC employees are certified by the State of Florida, the National Academy of Emergency Medical Dispatch and the National Academy of Emergency Fire Dispatch. ECC Dispatchers are the first voice on scene and are instilled with a service comes first attitude.

Mission

To provide Accurate, Timely, and Professional care and support to our community and responders.

Vision

To have a world class center staffed with enthusiastic, highly professional, service minded team members that work together in true community.