Mission
To provide efficient, secure, and innovative technology services that empower Escambia County departments to deliver exceptional public service.
We partner with internal customers to ensure dependable systems, accessible information, and responsive support.
Vision
To be a trusted technology partner recognized for reliability, innovation, and service excellence—enabling a connected, secure, and efficient County government.
Guiding Principles
- Service Excellence: We deliver technology that helps County employees serve the public effectively.
- Security & Reliability: We protect systems, data, and networks through proactive management and layered defense.
- Innovation: We pursue practical improvements that enhance service delivery.
- Collaboration: We work across departments to create efficient, transparent solutions.
- Accountability: We follow through, communicate clearly, and measure success through results.
- Accessibility & Inclusion: We design and maintain systems that serve all users equitably.
Services We Provide
- Enterprise and departmental application support
- Network and infrastructure management
- Cybersecurity and data protection
- Public website and digital service management
- Technology project planning and implementation
- Customer support and service request management
Our Service Commitments
- Courteous, timely, and professional support
- Prioritization of public-impacting incidents and critical services
- Clear communication and closing the loop on every request
- High standards of security and reliability
- Continuous improvement through monitoring, metrics, and feedback
