Information Technology
The Information Technology Department operates 24 hours a day, 7 days a week, 365 days a year
to keep County systems, data, and services available. Our goal is simple: reliable, secure
technology that works whenever our customers need it.
Our Service Commitment
We are a professional IT service organization focused on maintaining uninterrupted service and top-tier system availability. We strive for 100% uptime while balancing security, performance, and ease of use.
Shared Vision - Shared Purpose - Shared Responsibility
How we serve our customers
- Provide courteous, respectful, and clear communication.
- Respond promptly to requests and keep our customers informed until resolution.
- Deliver accurate, reliable information our customers can act on.
- Listen with empathy and patience, recognizing that technology issues can be stressful.
- Personalize our service to the needs of each department and user.
- Focus on first-time problem resolution whenever possible.
- Follow up on issues to confirm that solutions are working for our customers.
Leadership Availability
Our CIO, managers, and supervisors are committed to being accessible and engaged.
- Available by phone, email, or text during normal business hours.
- After-hours non-critical issues are responded to within 4 hours.
- Critical service situations receive a response within 30 minutes.
- A backup point of contact is always designated during vacations or planned absences.
- Leaders are dedicated to the success of every team member and the departments we serve.
Our Service Culture
- Deliver a positive, memorable experience at every touchpoint of the customer journey.
- Increase engagement by getting to know our customers and their business needs.
- Provide efficient onboarding and offboarding with minimal service returns.
- Track key performance indicators such as satisfaction, resolution times, and engagement.
- Debrief difficult calls and incidents with supervisors to capture lessons learned.
Our Workplace & Team
Great service starts with a strong team culture. We invest in a workplace that helps our staff
support you effectively.
- We learn from each other, respect each other, and help each other succeed.
- Staffing schedules are designed to maintain coverage while offering flexibility when possible.
- Lunches and breaks are staggered to ensure consistent support during business hours.
- Professional, business-casual attire reflects our commitment to service and respect.
Our Brand
The IT Department’s brand is defined by how we show up for our customers every day:
- A reputation for collaboration, innovation, and service value.
- Professionalism in every interaction.
- Talented, dedicated staff focused on solving problems.
- A commitment to service excellence and continuous improvement.
- A focus on trust, innovation, and our customers’ evolving service needs.
