Veterans Services

Mission Statement

The Veterans Services Office strives to always maintain its “veterans first” motto and achieve its goal of applying specialized knowledge in the best way suited to meet the needs of every individual veteran or dependent who comes to the office for assistance.

Veterans Event

FY 2016-2017 Accomplishments

  • Conducted more than 450 unique client interviews with veterans and dependents.
  • Handled more than 1,782 phone and email contacts.
  • Performed an additional 543 client support activities, which encompass activities other than claims and appeals. These activities typically include tasks such as military record requests, VA home loan guarantee applications, G.I. Bill education benefit applications, VA life insurance applications, death notifications, VA cemetery and government headstone requests, income verifications and VA health care enrollments and VCAA Veterans Claims Assistance Act.
  • Attended an accredited Florida Department of Veterans' Affairs training and accreditation conference, one FDVA Women Veterans' training conference and 12 meetings with local veterans' organizations. Conducted four speaking engagements and performed 12 outreach benefit processes for disabled veterans who did not have the physical ability to visit an office. Received national accreditation from two veteran service organizations.

Veterans Services Statistics

  • There are 41,556 veterans in Escambia County according to the most recent Department of Veterans Affairs reports. Veterans and their related benefits and entitlements continue to have a major financial impact in our area. 
  • Total expenditures by the Department of Veterans Affairs in Escambia County equaled $306.31 million.
  • Escambia County veterans and their dependents received cash payments of $193.88  million in fiscal year 2016/17.
  • Costs associated with the Department of Veterans Affairs' education, vocational rehabilitation and employment services exceeded $29.14 million.
  • There are over 1,700 military retirees living in Escambia County, bringing in over $34,000,000 annual taxable income (about $20,000 per retiree).

Client Services

  • 2,325 Total Client Contacts
    • Total number of contacts, including telephone, e-mail, in the Veterans Services Office. 
  • 543 New Clients
    • Clients who have not been seen before or have not been seen in the last 12 months.
  • 1,782 Total Claims Assistance
    • Total new claims and return visits because of development of new information
  • 450 Total Unique Clients
    • Total number of unduplicated clients
  • 5.17 Average Contact per Client
    • Total client contact divided by total unique clients

Community Relationships

The VSO and the following community partners meet on a monthly basis to share information on veteran programs and to address the current needs and to solve the many issues related among our veteran community:

American Red Cross, Florida Department of Veterans' Affairs, Florida Veterans Foundation, USO, United Way, Vet Center, Waterfront  Rescue Mission, UWF Military and Veterans Resource Center, PSC Upward Bound, VA Joint Ambulatory Care Center, 90 Works and Career Source Escarosa.

Veterans Services Success Stories  

90+ Year-Old Veteran, Spouse Able to Stay in Their Own Home
Mr. R was facing the prospect of placement in a nursing home, unable to pay for 24-hour, in-home care that would allow him to remain in his own home. The Escambia County Veterans Services Officer facilitated full benefits, including a $15,000 retroactive payment, within 40 days of his application. Today, Mr. R and his wife are happy and thriving in their own home.

Vietnam War Veteran Gets Disability

Due to his worsening condition, Richard was unable to work.  The Escambia County Veterans Services Officer assisted him in receiving an appeal of $100,000 from new material submitted evidence, 100 percent permanent disability benefits, 100 percent property tax exemption, medical care and insurance, along with educational benefits for Richard and his wife.

Veteran Avoids Homelessness
James, a 39-year old Gulf War veteran, was facing homelessness after the Veterans Administration requested repayment of $5,472 in alleged over-payments and began garnishing 35 percent of his monthly Social Security/Disability benefits. He was also recovering from a major auto accident and could not work to support himself. The Escambia County Veterans Services Officer facilitated a waiver of the repayment, restored James' monthly Veterans Administration Non-Service Connected Pension benefit and obtained a monthly increase to that benefit.




Unique interviews conducted with veterans and dependents


Claims assisted


Total client contacts