FY 2016-2017 Accomplishments

• Emergency and Non-Emergency Telephone Call Volume:
  • Answered and processed a total of 379,264 calls; 235,064 emergency calls and 144,200 non-emergency calls
• Dispatched Calls for Service:
  • EMS - 69,005
  • Fire - 13,318 
• ECC Call Takers:
  • Instructed callers through providing Cardiopulmonary Resuscitation, or CPR, 499 times for confirmed cardiac arrests.
  • Guided callers through Heimlich maneuver instructions 102 times.
  • Processed and coordinated 3,099 motor vehicle accidents.
  • Processed and coordinated 675 structure fire responses.
  • Provided childbirth instructions that resulted in the successful delivery of four newborns.
• Training:
  • Dispatchers completed over 1,200 hours of continuing dispatch education.
  • Seven personnel completed Emergency Medical Dispatch and Emergency Fire Dispatch certification renewal.
  • Four new personnel achieved Department of Health 911 Telecommunicator certification.

• Miscellaneous:
  • Implemented radio procedures between Public Safety and United States Coast Guard for improved interoperability.
  • Added a UTAC 41 receiver at Gulf Breeze radio site for improved communications with USCG.
  • Implemented Text-to-911 with all four major carriers.
  • Successfully passed State 911 inspection with no deficiencies found.