Computer Aided Dispatch Screen

Mission Statement

To provide accurate, timely and professional care and support to our community and responders.

The Emergency Communications Division provides the critical link between Emergency Management, Escambia County EMS, Escambia County Fire Rescue, law enforcement services and the citizens who call for emergency assistance. The 911 Emergency Communications Center processes over 200,000 emergency telephone calls annually, and dispatches over 69,000 medical calls and 13,000 fire calls annually. ECC dispatchers are certified by the state of Florida, the National Academy of Emergency Medical Dispatch and the National Academy of Emergency Fire Dispatch. They provide lifesaving pre-arrival instructions to 911 callers, and coordinate multi-agency response to emergency calls. 


FY 2016-2017 Accomplishments

  • Emergency and Non-Emergency Telephone Call Volume:
    • Answered and processed a total of 379,264 calls; 235,064 emergency calls and 144,200 non-emergency calls
  • Dispatched Calls for Service:
    • EMS - 69,005
    • Fire - 13,318 
  • ECC Call Takers:
    • Instructed callers through providing Cardiopulmonary Resuscitation, or CPR, 499 times for confirmed cardiac arrests.
    • Guided callers through Heimlich maneuver instructions 102 times.
    • Processed and coordinated 3,099 motor vehicle accidents.
    • Processed and coordinated 675 structure fire responses.
    • Provided childbirth instructions that resulted in the successful delivery of four newborns.
  • Training:
    • Dispatchers completed over 1,200 hours of continuing dispatch education.
    • Seven personnel completed Emergency Medical Dispatch and Emergency Fire Dispatch certification renewal.
    • Four new personnel achieved Department of Health 911 Telecommunicator certification.
  • Miscellaneous:
    • Implemented radio procedures between Public Safety and United States Coast Guard for improved interoperability.
    • Added a UTAC 41 receiver at Gulf Breeze radio site for improved communications with USCG.
    • Implemented Text-to-911 with all four major carriers.
    • Successfully passed State 911 inspection with no deficiencies found.


Emergency calls processed


Motor vehicle accidents processed


Callers instructed in CPR for confirmed cardiac arrests