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Scam Alert: Fraudulent Messages Posing as Animal Welfare Staff

Published Jul 9, 2024

The Escambia County Department of Animal Welfare has received reports of fraudulent text and social media messages from persons claiming to represent Animal Welfare staff. These messages are being targeted to citizens with lost pets, claiming their pet has been brought to the shelter and asking for a Google verification code to retrieve the pet. These messages are not legitimate and are not associated with Escambia County and the Department of Animal Welfare. Visit the Federal Trade Commission website to learn more about verification code scams.

If Animal Control Officers locate a missing pet, the owner will be notified by phone, email and/or letter. Staff will ask the owner to visit the shelter in person to verify ownership.  Animal Welfare staff will never ask for funds to be sent digitally to redeem a pet or access to a personal item. Redemption fees will be calculated at the time of redemption and paid in person. A list of animal welfare service fees is available here.

If your pet is missing, please check under your zip code and the “Escambia County Florida Animal Services” location. Please visit the shelter in person to identify your missing pet. The shelter is located at 200 W. Fairfield Drive and open Monday-Friday, 12-5 p.m., and Saturdays from 11 a.m.-4 p.m.

Anyone who has received a scam text message, call or other form of communication should report it to the FTC. Visit to report scams or fraud to the FTC online. 

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The mission of Escambia County government is to provide efficient, responsive services that enhance our quality of life, meet common needs and promote a safe and healthy community.

Under Florida law, IP addresses and both the content of emails and email addresses are public records. If you do not want your IP address and the content of your email or your email address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by phone or in person.

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