FEMA assistance is equally available to all. Let FEMA know if you have an accessibility need.
During the application process, applicants for FEMA disaster assistance will have equal access to FEMA programs and services. Applicants with disabilities who need accommodations should inform FEMA.
Applicants who go to a Mobile Registration Intake Center (MRIC) will meet with a FEMA employee who will help them with registration. These FEMA personnel have iPads with assistive technology to serve those who are deaf or hard of hearing. FEMA personnel will connect the survivor to an American Sign Language interpreter who will take part in the conversation with the applicant.
Applicants can also request accommodations on the phone when they call to register with FEMA. That number is 800-621-3362 (TTY 800-462-7585). It is not necessary to go to an MRIC to register.
Providing Your Phone Number
Part of the FEMA registration process includes providing a callback phone number for FEMA to contact you to set up a remote home inspection for damages caused by the disaster. If you use a relay service, such as your videophone, Innocaption or CapTel, please provide your specific number assigned to that service. It is important that FEMA be able to contact you, and you should be aware that phone calls from FEMA may come from an unidentified number.
How to Let FEMA Know of Your Accessibility Needs
In the telephone registration process, please pay special attention to question number 24 about people with disabilities and others with access and functional needs. Answer "yes" to this question if you have a disability, accessibility need or another health or medical condition.
This is the best way to note any additional disability-related losses or needs such as medical support assistance, durable medical equipment repairs, or replacement of assistive technology that was lost or damaged as a result of the disaster. (Examples include wheelchair, scooter, walker, CPAP machine, hearing aids, eyeglasses, screen reader).
This question will also help applicants identify other services for which they may be eligible to receive reimbursement.
Registration video: https://www.youtube.com/watch?v=hUrdKaE9SVQ&feature=youtu.be
