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Scam Alert: Fraudulent Messages Posing as SunPass

Published Apr 11, 2024

Escambia County has received reports of fraudulent text messages targeting the public from persons claiming to represent SunPass. The messages are requesting prompt payment to avoid fees and contain a link to a fraudulent website in an attempt to collect information. Do not click any links in the fraudulent text messages. These messages are not sent by SunPass or Escambia County.

SunPass does not ask customers via text to make a payment or to take immediate action on their account. Messages from SunPass will come from the following email address or text number:

Additionally, Escambia County does not send text messages to SunPass or Pensacola Beach Annual Pass holders seeking information or action regarding their account balances or fees owed.

Anyone who has received a scam text message, call or other form of communication should report it to the Federal Trade Commission. Visit https://reportfraud.ftc.gov to report scams or fraud to the FTC online.

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The mission of Escambia County government is to provide efficient, responsive services that enhance our quality of life, meet common needs and promote a safe and healthy community.

Under Florida law, IP addresses and both the content of emails and email addresses are public records. If you do not want your IP address and the content of your email or your email address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by phone or in person.

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