Shandra Jenkins Receives May 2023 Employee of the Month

The Escambia County Board of County Commissioners is pleased to recognize Shandra Jenkins, Billing Manager in the Public Safety Department, as the May 2023 Employee of the Month. The board recognized Shandra's selection at the May 4 BCC meeting.

Jenkins began her career with Escambia County on Oct. 20, 2015. As the Billing Manager in the Public Safety Department, her primary duty is to oversee and streamline the billing and collections processes of the EMS Billing Department and ensures that the organizational standards are followed.

Throughout her time with Escambia County, Jenkins has displayed commendable dedication. She has worked tirelessly to aid the County Attorney's Office and contracted legal council in preparation for an upcoming legal case, easily spending over 20 hours per week outside of her regular duties. Additionally, Shandra has arduously worked with former EMS software providers to coordinate extensive case requests to build reports.

Jenkins consistently goes above and beyond to ensure that the EMS Billing Department meets or exceeds monthly goals to properly support the EMS division. She regularly collaborates with EMS administration and the EMS Operations Division to advise regarding specific patient transports and the associated billing processes to verify compliance to best practices.

Additionally, Jenkins serves as the HIPAA Compliance Officer for the Public Safety Department. She regularly provides updates and training to all employees to ensure adherence to state and federal regulations. Jenkins has also provided HIPAA Compliance training to other county departments, demonstrating her commitment to her work and the residents she serves.

A natural leader, Jenkins consistently shows compassion, praise, encouragement and appreciation towards her team. Her exemplary performance in community interactions and diffusing escalated situations along with her ability to communicate clearly and calmly have made her an invaluable asset to EMS, Public Safety and the residents of Escambia County.

"Shandra is an exceptional employee within the Department of Public Safety," said Public Safety Director Eric Gilmore. "She and her team from the EMS Billing Department work tirelessly to support the functions of EMS. Many people do not realize that EMS is not taxpayer-funded, so the work she and her team do is critical to the continued success of EMS.”

The Escambia County Board of County Commissioners congratulates Shandra Jenkins for her selection as the May 2023 Employee of the Month.

Shandra Jenkins (middle) with Director Eric Gilmore and fellow Public Safety staff